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What do I do if I’m having trouble finding a specific TigerThai brand product? |
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You can ask the grocery store manager if they carry the product. If not ask if they can order it for you. |
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I have sensitivity to particular ingredients. How do I obtain allergen or ingredient information about your products? |
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The information is on the individual boxes or contact our customer service representative available at the following toll free number: 888-258-4437 They will be happy to help you with any questions you have concerning allergens and our products. |
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How do I read the date code on TigerThai products? |
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Dates codes vary by product category. Here are tips for reading date codes on product packaging: An imprinted date on the package indicates when the product should be consumed by. |
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How long can frozen foods be kept? |
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There’s no simple answer because it depends on the product and storage conditions. In general, if your freezer is kept at the optimum temperature and items are properly wrapped, products can be stored satisfactorily for as long as a year. |
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If that’s the case, what can I do to make sure my frozen foods will be at their best? |
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Only buy clean, ice-free, undamaged packages. Choose frozen foods at the end of your shopping trip, and put your frozen foods away as soon as you get home. Make sure your home freezer maintains a temperature of 0°F. or colder. For an accurate reading, keep a refrigerator / freezer thermometer in your freezer and check it regularly. When returning unused portions of frozen foods to your freezer, carefully reclose resealable packages or pans with lids and crimped edges. If you do your own freezing, make certain your packaging is sufficient to prevent dehydration. Use freezer-wrapping materials such as plastic-coated freezer wrap, or plastic wrap, double thicknesses of plastic, plastic bags and rigid plastic containers with self-sealing lids. |
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There’s been a power failure. Is there anything I can do to save my frozen foods? |
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If a power failure occurs for a short time, the best thing to do is simply keep the freezer door closed. Then warm air is kept out, and the frozen foods can keep each other cold. |
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Is it safe to refreeze food? |
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We don’t recommend refreezing. Whenever in doubt about a food’s safety, especially if the odor or appearance of a thawed food seems "off", throw it out without tasting. |
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What is the shelf life of TigerThai products? |
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The shelf life of any product depends on factors including the ingredients, packaging, and storage conditions. The date printed on each package represents the last day the product should be consumed to guarantee the best quality, freshness and flavor of the product. |
